Bob Bishop

• Deliver packages on assigned FedEx routes quickly and accurately, managing time and route efficiency to keep every stop on schedule.
• Resolve problems in the field, from access issues to customer concerns, keeping packages moving and customers satisfied.
• Partner directly with the owner on management duties and support fellow drivers, strengthening team performance and daily operations.

• Managed day-to-day operations for a portfolio of single-family homes and apartment complexes, including repair requests, maintenance coordination and move-ins/move-outs.
• Collected rent and tracked tenant balances in Yardi Voyager, AppFolio and other property management platforms.
• Screened prospective tenants by processing rental applications and running background and credit checks.
• Served as the main point of contact for residents and applicants, resolving questions and concerns promptly.

Position ended when the owner sold the company.

• Supervised daily restaurant operations, including opening and closing, cash counts and video lottery reconciliation.
• Trained new employees, led teams through peak hours and held regular staff meetings to improve communication and teamwork.
• Managed ingredient and supply inventory to reduce waste while keeping stock available.
• Maintained accurate daily sales reports, cash handling records and payroll documentation.
• Enforced food safety standards and resolved customer complaints to ensure satisfaction.

• Supervised customer service and booking operations, monitoring calls and running quality assurance checks to ensure policy compliance.
• Negotiated discounted rates with airlines, hotels and car rental companies to maximize client savings.
• Reconciled billing discrepancies with accounting and vendors; produced monthly reports on bookings, revenue per client and customer satisfaction.
• Analyzed customer survey data to identify trends and improvement areas; built schedules to cover peak hours while limiting overtime.
• Resolved escalated customer issues and partnered with IT on system issues affecting service operations.

• Led and trained crews of new team members on safe procedures and site requirements.
• Partnered with project managers on traffic control plans and served as liaison between crews, drivers and local residents, resolving concerns.

• Ran an owner-operated property management business covering multiple properties, from inspections and repairs to renovations and tenant turnover.
• Negotiated and enforced lease agreements and kept properties compliant with regulations and policies.
• Conducted regular inspections to identify maintenance needs, safety hazards and compliance issues.
• Gave property owners regular updates on performance and financial results.
• Prepared vacant units for new tenants with cleaning, paint touch-ups and minor repairs; oversaw landscaping, tree work and irrigation maintenance.
• Managed purchasing of tools, equipment and supplies to keep costs down without sacrificing quality.

• Built weekly schedules that controlled labor costs while maintaining service standards; assisted with hiring and training.
• Managed vendor relationships for timely delivery of quality ingredients at competitive prices.
• Tracked sales, labor costs and inventory in POS and related software; resolved customer complaints.